terms & conditions

1. Quotations: Mono Unlimited will supply a written quotation to the client for all work undertaken. Before commencing work, we require the client’s written agreement to our quotation and its terms. This agreement is then legally binding. If a job takes significantly longer than anticipated, a supplementary quotation will be issued. The client is then free to accept or reject this supplementary quotation. If the supplementary quotation is rejected, the preliminary files will be released to the client in their unfinished form, after full payment for the preliminary work is received and cleared.
2. Deposits: At the discretion of Mono Unlimited, a 50% deposit may be required from the client before work is commenced.
3. Balance of payment: The balance of payment is due from the client strictly within seven days upon completion of work. Click here for information on payment methods.
4. Release of files: Mono Unlimited reserves the right to not release files to the client until all payment is received and cleared.
5. Turnaround time: Whilst every effort will be made to work within the preferred timeline of the client, in some cases this is impossible. Mono Unlimited will at all times be clear about estimated turnaround times, but cannot guarantee to finish the client’s work by a specific date, should unforeseen circumstances arise.
6. Multi-task discount: If Mono Unlimited is doing more than two jobs for a client within a one-month period, a multi-task discount of 5% may apply off the total bill. As some jobs contain more than one component, Mono Unlimited reserves the right to determine what constitutes more than two jobs.
7. Other arrangements: If Mono Unlimited secures the ongoing custom of a client, other payment terms and conditions may be negotiated. Please contact us if you wish to discuss this further.